Today's small and mid-sized businesses are technically sophisticated and often times do their homework before making important decisions for their business. Yes, many small businesses have a smaller amount of decision-makers and often the business owner, President, or CEO makes the decisions but they will also seek out advice from their technology partners, by doing research online, and by gathering feedback from colleagues, staff, and trusted friends and family.
What does this all mean to you as a business serving end-customers and consumers, or even businesses (B2B, B2C)? This means we in the industry must treat these vital decision-makers as valuable members of the supply chain. As we think through our own sales and marketing processes, we must not treat these business buyers as consumers or just assume they purchase as a traditional consumer does. They are extremely valuable and many of them will come to the table or call you with already have performing a great amount of homework on you, your services/products/solutions, and may need you to clarify a few things or answer a handful of final questions before they make a final decision.
Technology is a vital tool for small businesses, but buyers do not want you to treat them as a consumer. They will also place their value on you as a business on the way you go the extra mile to better understand their business, their industry, their market challenges, etc. This means it is important for you to set up your marketing campaigns, your website experience, and your marketing outreach (social, digital, and print) in a manner that speaks their language, supports their business challenges, and helps them solve problems and improve their outcomes. We have to continue to keep learning from our customers to improve our messaging and communications to them. The value of small businesses (from home-based businesses to those with 100+ employees) will be realized when we as an industry begin treating them like businesses, help them grow and flourish, and enable their businesses to operate in a digital-virtual-mobile global market.
What comes after a recession or even disruptive pandemic is people thinking clearly and rationally about their future and what they want in life. This Covid-19 pandemic is no different. We have had so much time with our closest family members, have worked from home and homeschooled, and many of us have lost jobs or income or our small businesses had to close the doors. This time to think gives rise to new ideas, innovation, creativity, charity, and entrepreneurialism.
That being said, some good things do come from global pandemics....and that is we will see a host of BRAND NEW businesses and people venturing out to start their own small business or side business. As part of that, let's talk about the importance of your brand, as we share a few tips, ideas, and thought leadership about brand strategy.
Seven ReMARQUEable Brand Thoughts:
Number 4 is an important one, as there will always be a dissatisfied customer or client or patient. Following up, making things right, having clear remediation or service techniques is also part of your brand strategy. A person with a bad experience will tell upwards of 10 people, but will a person with a satisfactory experience tell 10 people....NO. There are ways to mitigate, correct, and adapt. From a branding strategy perspective, it is important to find ways to share those good customer experiences with the larger audience. Some things may include:
Today's business is virtual, mobile, and digital. Whether we were excited about this or not, it is now the accepted model as we venture into working from home and mitigating risk to being inside environments where we have to touch anything. We want to be contactless and touchless for safety reasons, but we also need to find ways to make our business lives easier. In comes digital tools and mobile apps.
Digital tools are devices and software to help us improve our services, operations, and client interactions. Mobile tools or apps allow businesses to offer services, transactions, shopping, and client interactions through the use of simple mobile apps that can be integrated into small business websites or downloaded for free for clients to do business with you. Retailers and Fast Food retailers and food providers have embraced this, but other industries such as healthcare, professional services, and business service companies have been less inclined to adopt for whatever reasons.
Below are some of the tools you might consider for your business:
As we look for ways to continue doing business, we are also exploring ways to improve basic manual processes. Many digital tools, software, and mobile apps can be integrated or added to your website and linked back to your company email and other back-office systems like sales, finance, accounting, and marketing. If you are exploring tools for your business to operate in a virtual environment, contact us today and we can support you in onboarding, set up and integration across your small business.
Over the weekend we kicked it into high gear to support a good friend and fellow woman small business entrepreneur who is launching a new retail boutique based in Canton, TX.
Our Steps (sometimes we move in warp speed)
We are excited to continue to support Brandi Weaver and her many businesses, including her gym, her cleaning business, and now her new and budding retail boutique. Stay tuned for more details!
Welcome to our new website and company. We will be building out the site and business details, including packages and available services over the course of the next few weeks. We would love to share with you a small bit of how this business got started, but first learn more about how we chose the name vMarque and a little about the company.
What's in the Name
The 'v' stands for ‘virtual’ and 'Marque' is a French word or name for ‘brand’.
Who We Are
vMarque, LLC is a design and creative agency elevating small businesses to become virtually ReMARQUEable. Services include creative, design, and print media development, production and onboarding across marketing channels including social, web, media, and print platforms.
Who We Serve
We serve global small businesses and offer affordable turn-key services (one-time or monthly packages) to compete in a virtual world by helping with online sales, digital marketing, brand recognition, and creative mobile enablement.
This company came about after witnessing how the pandemic disrupted so many small businesses. Many small businesses were not prepared to go virtual, deliver and provide curb-side, sell online, schedule appointments online, embrace mobile apps, and so much more. We see a great need to make it simple, affordable, turn-key, and less of a burden. There is no reason all small businesses shouldn't turn to a trusted agency to transform their small business to be mobile, digital, automated, and truly reach customers in creative and reMARQUEable ways.
Stay tuned as we showcase our products, packages, and streamlined services!
Be ReMARQUEable Virtually.™