Small BusinessES Go Virtual

Today's business is virtual, mobile, and digital. Whether we were excited about this or not, it is now the accepted model as we venture into working from home and mitigating risk to being inside environments where we have to touch anything. We want to be contactless and touchless for safety reasons, but we also need to find ways to make our business lives easier. In comes digital tools and mobile apps. 

Digital tools are devices and software to help us improve our services, operations, and client interactions. Mobile tools or apps allow businesses to offer services, transactions, shopping, and client interactions through the use of simple mobile apps that can be integrated into small business websites or downloaded for free for clients to do business with you. Retailers and Fast Food retailers and food providers have embraced this, but other industries such as healthcare, professional services, and business service companies have been less inclined to adopt for whatever reasons.

Below are some of the tools you might consider for your business:

• Appointment and Scheduling (apps and website tools)
• Patient Admitting and Discharging 
• SMS or Text Reminders, Coupons, Discounts, or Inventive/Offers
• Online or Mobile Chat (Use of Chatbots)
• Customer Meeting Scheduling
• Reservations
• Email and Texting of Customer Receipts
• Mobile Point of Sale (POS)
• Touchless and Contactless Information Sharing

As we look for ways to continue doing business, we are also exploring ways to improve basic manual processes. Many digital tools, software, and mobile apps can be integrated or added to your website and linked back to your company email and other back-office systems like sales, finance, accounting, and marketing. If you are exploring tools for your business to operate in a virtual environment, contact us today and we can support you in onboarding, set up and integration across your small business.