What comes after a recession or even disruptive pandemic is people thinking clearly and rationally about their future and what they want in life. This Covid-19 pandemic is no different. We have had so much time with our closest family members, have worked from home and homeschooled, and many of us have lost jobs or income or our small businesses had to close the doors. This time to think gives rise to new ideas, innovation, creativity, charity, and entrepreneurialism.
That being said, some good things do come from global pandemics....and that is we will see a host of BRAND NEW businesses and people venturing out to start their own small business or side business. As part of that, let's talk about the importance of your brand, as we share a few tips, ideas, and thought leadership about brand strategy.
Seven ReMARQUEable Brand Thoughts:
Number 4 is an important one, as there will always be a dissatisfied customer or client or patient. Following up, making things right, having clear remediation or service techniques is also part of your brand strategy. A person with a bad experience will tell upwards of 10 people, but will a person with a satisfactory experience tell 10 people....NO. There are ways to mitigate, correct, and adapt. From a branding strategy perspective, it is important to find ways to share those good customer experiences with the larger audience. Some things may include:
Be ReMARQUEable Virtually.™